NovAtel® Warranty and Return Policies

NovAtel Warranty

Standard Warranty

NovAtel Inc. warrants that its Global Navigational Satellite Systems (GNSS) products are free from defects in materials and workmanship, subject to the conditions set forth below, for the following time periods:

Receivers
IMUs (return to manufacturer)
Antennas
Cables and Accessories
Software Warranty

One (1) Year
One (1) Year
One (1) Year
Ninety (90) Days
One (1) Year

Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel’s responsibility respecting this warranty is solely to product replacement or product repair at an authorized NovAtel location only.

Determination of replacement or repair will be made by NovAtel personnel or by technical personnel expressly authorized by NovAtel for this purpose.

Extended Warranty Program

Protect your NovAtel hardware investment beyond the standard warranty period. NovAtel’s Extended Warranty Program provides you with the option to increase the duration of your Standard Warranty coverage by 12 or 24 months.

An Extended Warranty can be purchased at the time of hardware purchase, or any time within the Standard Warranty period (1 year).

Extended Warranty Terms:

12 Months
(24 months coverage total)
24 Months (36 months coverage total)

To purchase an Extended Warranty:

Call 1-800-novatel (1-800-668-2835) or 403-295-4900

Email: sales@novatel.com

To find your closest NovAtel representative, visit our Sales Offices.

 

 

Returning to NovAtel

Before shipping any material to NovAtel or Dealers, please contact NovAtel Customer Support at www.novatel.com/support or support@novatel.com. Once Customer Support confirms the faulty equipment and need for return, you will be referred to NovAtel Repair. A Return Material Authorization (RMA) number and instructions on proper shipping procedures for the defective product will be provided.

Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective product. When returning any product to NovAtel, please return the defective product in the original packaging to avoid ESD and shipping damage.

Returning IMUs (if applicable)

Return IMU to its manufacturer as follows[1]:

Honeywell:

Honeywell International Inc.

2600 Ridgway Parkway

Minneapolis, MN 55413

 iMar:

iMAR GmbH

Im Reihersbruch 3, D-66386 St. Ingbert, Germany

KVH:

KVH IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

Litef:

IMU-LCI IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

Litton:

Northrop Grumman/Litton Systems, Inc.

Navigation Systems Division (NSD

21240 Burbank Blvd., Woodland Hills, CA 91367

When returning a Litton or Honeywell IMU from outside the U.S., follow these steps:

Include a copy of the original U.S. export permit with it.

  1. Send the unit to Litton or Honeywell, with the following wording on the documentation:                                 "Shipped in accordance with 22 CFR 123.4 (a) (1)", using air transport and not a carrier service. The repaired or replaced device will be returned to you under this same CFR exemption.”
  2. Identify the paperwork with the value of the hardware ($), the country of origin as U.S. and the Incoterms if applicable (for example, FOB, FAS, CIF Ex-Works).
  3. Lastly, please clearly note on the paperwork to notify, upon receipt, Honeywell's customs broker, "EXPEDITORS", or for Litton, “FOR CUSTOMS CLEARANCE BY: FedEx Trade Networks, 19601 Hamilton Ave. Torrance, CA 90502-1309, U.S.A.”.

 


         
Only return an IMU to its manufacturer and not to NovAtel. When returning LN200 and HG1700 to the manufacturer, the IMU sensor must be removed from the NovAtel housing prior to shipment.

 

 

 

Warranty Conditions

NovAtel warrants that during the Warranty Period that (a) the Product will be free from defects in material and workmanship and conform to NovAtel specifications; and (b) the software will be free from error which materially affects performance. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NOVATEL SHALL IN NO EVENT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.

Purchaser’s exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at NovAtel’s option and at NovAtel’s facility, of defective or nonconforming materials, parts or components or in the case of software, provision of a software revision for implementation by the Buyer. All material returned under warranty shall be returned to NovAtel prepaid by the Buyer and returned to the Buyer, prepaid by NovAtel

THE FOREGOING WARRANTIES DO NOT EXTEND TO (I) NONCONFORMITIES, DEFECTS OR ERRORS IN THE PRODUCTS DUE TO ACCIDENT, ABUSE, MISUSE OR NEGLIGENT USE OF THE PRODUCTS OR USE IN OTHER THAN A NORMAL AND CUSTOMARY MANNER, ENVIRONMENTAL CONDITIONS NOT CONFORMING TO NOVATEL’S SPECIFICATIONS, OR FAILURE TO FOLLOW PRESCRIBED INSTALLATION, OPERATING AND MAINTENANCE PROCEDURES, (II) DEFECTS, ERRORS OR NONCONFORMITIES IN THE PRODUCTS DUE TO MODIFICATIONS, ALTERATIONS, ADDITIONS OR CHANGES NOT MADE IN ACCORDANCE WITH NOVATEL’S SPECIFICATIONS OR AUTHORIZED BY NOVATEL, (III) NORMAL WEAR AND TEAR, (IV) DAMAGE CAUSED BY FORCE OF NATURE OR ACT OF ANY THIRD PERSON, (V) SHIPPING DAMAGE; OR (VI) SERVICE OR REPAIR OF PRODUCT BY THE DEALER WITHOUT PRIOR WRITTEN CONSENT FROM NOVATEL. IN ADDITION, THE FOREGOING WARRANTIES SHALL NOT APPLY TO PRODUCTS DESIGNATED BY NOVATEL AS BETA SITE TEST SAMPLES, EXPERIMENTAL, DEVELOPMENTAL, PREPRODUCTION, SAMPLE, INCOMPLETE OR OUT OF SPECIFICATION PRODUCTS OR TO RETURNED PRODUCTS IF THE ORIGINAL IDENTIFICATION MARKS HAVE BEEN REMOVED OR ALTERED. THE WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE EXCLUDED. NOVATEL SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE, OR INJURY ARISING DIRECTLY OR INDIRECTLY OUT OF THE PURCHASE, INSTALLATION, OPERATION, USE OR LICENSING OR PRODUCTS OR SERVICES. IN NO EVENT SHALL NOVATEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.

 

There are no user serviceable parts in the GNSS receiver and no maintenance is required. When the status code indicates that a unit is faulty, replace with another unit and return the faulty unit to NovAtel Inc.