Privacy Policy

NovAtel’s Commitment to Protecting Your Privacy

Protecting the security and privacy of your Personal Information is important to NovAtel and to the way we conduct our business in compliance with laws on privacy, data protection and data security in Canada. We hope the policy outlined below will help you understand what information NovAtel may collect, how NovAtel uses and safeguards that information and with whom we may share it.

Acceptance of Terms of Privacy Policy and Consent to the Use of Your Personal Information

BY ACCESSING, USING AND/OR DOWNLOADING MATERIALS FROM THIS SITE OR BY SUBMITTING PERSONAL INFORMATION TO NOVATEL, YOU AGREE, ON YOUR OWN BEHALF AND ON BEHALF OF EACH ENTITY ON WHOSE BEHALF YOU ACT, THAT NOVATEL MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.

Please note that this site is also governed by the Disclaimers as outlined on our web site (www.novatel.com/legal-disclaimers). We urge you to review the Disclaimers before proceeding further on this site.

What information do we collect? 

Non-Personal Information Collected Automatically

When you access our web site, we may automatically (i.e., not by registration) collect information that is not personally-identifiable (e.g., type of Internet browser and computer operating system used; domain name of the web site from which you came; number of visits, average time spent, pages viewed). We may use this information within NovAtel and with our registered agents, dealers and distributors (“affiliates”) to measure the use of our web site and improve its content.

"Cookies" - Information Placed Automatically on Your Computer

When you view our web site, we may store some information on your computer in the form of a "Cookie" to automatically recognize you the next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a web site to better match your interests or to save your password so that you do not have to re-enter it each time. If you choose not to be recognized, please refer to your Internet browser to erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored.

Personal Information

Through our web site, NovAtel will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address ("Personal Information")), unless you voluntarily choose to provide it to us (e.g., by registration, product order, survey, repair request, access to product pricing, through one of our password-protected areas or by your specific request for information through our “Contact Us” link).  If you do not want your Personal Information collected, please do not submit it to us.

Children

No Personal Information should be submitted to NovAtel’s web site by children without the consent of their parent or guardian. NovAtel encourages all parents or guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet. NovAtel will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever, including disclosure to third parties.

How do we use your information? 

Purposes and Consent

When you do provide us with Personal Information, we use it to respond to your inquiry, process your order or repair request, or provide you access to specific information, including, but not limited to product pricing.  Also, to support our customer relationship with you:

  • we may store and process Personal Information and share it with our registered agents, dealers and distributors to better understand your business needs, how we can improve our products and services, and for the purpose of sales lead tracking and follow-up; or
  • we may use Personal Information to contact you about a NovAtel offer in support of your business needs or to conduct online surveys to understand better our customers' needs and profile.

If you choose not to have your Personal Information used to support our customer relationship (especially direct-marketing or market-research), we will respect your choice. We do not now (and do not intend to) sell, rent or otherwise market your Personal Information to third parties. We limit the collection, use, retention and disclosure of your personal information to that which is reasonably necessary for these purposes. By using this Site or submitting personal information to NovAtel, you consent to our collection from, verification with, and communication to any third party for these purposes. You consent to the collection, use, disclosure and processing of your information by NovAtel and its affiliates, and their respective agents and service providers, for the purposes set out in this Privacy Policy. 

Your ability to opt-out

We may communicate and disclose your information with our registered agents, dealers and distributors to offer you other products and services that may be of interest to you unless you notify us of your intention to opt-out. If you do not want NovAtel to share your personal information with our affiliates for the purpose of offering you other products and services, please notify us by sending an e-mail to sales@novatel.ca. It may take several days for your opt-out request to become effective. Occasionally, we will send you e-mail communications with information which may be useful to you, including information about our products and services or about offerings from NovAtel and our affiliates. Please notify us by sending an e-mail to sales@novatel.ca, if you decide you do not want to receive any future marketing or promotional e-mails from NovAtel. However, if you are a customer of NovAtel, to ensure that you receive important customer service information, you agree that we may continue to send you products and services related information when necessary.

How do you access and update your information?  

You can access the personal information we hold about you by sending us an e-mail at sales@novatel.ca.  We will advise you in advance of any charges for copies of your file.  We may be unable to provide you with some information in certain circumstances, such as if the information also refers to other individuals, is subject to legal privilege, contains confidential information, cannot be retrieved using your name or account number, or as otherwise permitted or restricted by law.   If you wish to notify us of any changes to your personal information, or if you believe that any information we hold about you is inaccurate or incomplete, please send us an e-mail at sales@novatel.ca

NovAtel reserves the right to modify or supplement this Privacy Policy statement at anytime. If we make any material change to this Privacy Policy, we will update this Site to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new policy statement.  Your continued use of this Site after we post such notice will constitute your acceptance of the new terms and their application to your use of this Site and the information disclosed for such use, including information previously furnished us, as if they were the initial terms.  However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

What if we change our privacy policy? 

NovAtel reserves the right to modify or supplement this Privacy Policy statement at anytime. If we make any material change to this Privacy Policy, we will update this Site to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new policy statement. Your continued use of this Site after we post such notice will constitute your acceptance of the new terms and their application to your use of this Site and the information disclosed for such use, including information previously furnished us, as if they were the initial terms. However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

Website links 

This Site may contain links to other websites, including, but not limited to, those of  our registered agents, dealers and distributors and business partners.  While we try to link only to websites that share our high standards and respect for privacy, please understand that we are not responsible for the content of the privacy practices employed by other websites.

Your Privacy Concerns 

If you have any questions or comments about NovAtel’s Privacy Policy (e.g., to review and update your Personal Information), please click on "Contact Us", located in the bottom left-hand corner of this page. As the Internet matures, so will our Privacy Policy. We will post changes to our Privacy Policy on this page as soon as the commitment has been made to alter any existing policy.