Returning to NovAtel

Before shipping any material to NovAtel or Dealers, please contact NovAtel Customer Support at www.novatel.com/support or support@novatel.com. Once Customer Support confirms the faulty equipment and need for return, you will be referred to NovAtel Repair. A Return Material Authorization (RMA) number and instructions on proper shipping procedures for the defective product will be provided.

Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective product. When returning any product to NovAtel, please return the defective product in the original packaging to avoid ESD and shipping damage.

Returning IMUs (if applicable)

Return IMU to its manufacturer as follows[1]:

Honeywell:

Honeywell International Inc.

2600 Ridgway Parkway

Minneapolis, MN 55413

 iMar:

iMAR GmbH

Im Reihersbruch 3, D-66386 St. Ingbert, Germany

KVH:

KVH IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

Litef:

IMU-LCI IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

Litton:

Northrop Grumman/Litton Systems, Inc.

Navigation Systems Division (NSD

21240 Burbank Blvd., Woodland Hills, CA 91367

When returning a Litton or Honeywell IMU from outside the U.S., follow these steps:

Include a copy of the original U.S. export permit with it.

  1. Send the unit to Litton or Honeywell, with the following wording on the documentation:                                 "Shipped in accordance with 22 CFR 123.4 (a) (1)", using air transport and not a carrier service. The repaired or replaced device will be returned to you under this same CFR exemption.”
  2. Identify the paperwork with the value of the hardware ($), the country of origin as U.S. and the Incoterms if applicable (for example, FOB, FAS, CIF Ex-Works).
  3. Lastly, please clearly note on the paperwork to notify, upon receipt, Honeywell's customs broker, "EXPEDITORS", or for Litton, “FOR CUSTOMS CLEARANCE BY: FedEx Trade Networks, 19601 Hamilton Ave. Torrance, CA 90502-1309, U.S.A.”.

 


         
Only return an IMU to its manufacturer and not to NovAtel. When returning LN200 and HG1700 to the manufacturer, the IMU sensor must be removed from the NovAtel housing prior to shipment.